Privacy Policy

Introduction

At yaya9, we are committed to protecting the privacy and security of our users across Bangladesh. This Privacy Policy explains in clear, formal terms how yaya9 collects, processes, stores, and protects personal information when you access or use our online gaming platform, including cricket betting, live casino, slots, and crash games available at yaya9.ws.

By registering an account or using any service provided by yaya9, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we advise you to discontinue use of our platform. This policy applies to all users regardless of whether they access the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location in Bangladesh.

Information We Collect

yaya9 collects personal information that is necessary to provide a secure, fair, and compliant online gaming experience. The categories of information we collect include, but are not limited to, the following:

• Identity information: full name, date of birth, national ID or passport number required for account verification.
• Contact information: email address, mobile phone number (including numbers registered with bKash or Nagad).
• Financial information: transaction history, deposit and withdrawal records, payment method identifiers — we do not store full card numbers.
• Technical data: IP address, device type, browser, operating system, and session timestamps collected automatically when you use the platform.
• Gameplay data: betting history, game preferences, wager amounts, and session durations for responsible gaming monitoring and fraud prevention.

How We Use Your Information

The personal data collected by yaya9 is used solely for legitimate operational and regulatory purposes. Specifically, we use your information to:

• Verify your identity and age (21+ requirement) in accordance with responsible gaming obligations.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• Provide customer support and respond to account-related queries submitted to our 24/7 support team.
• Detect and prevent fraud, money laundering, collusion, and other prohibited activities on the platform.
• Send you relevant account notifications, promotions (where you have opted in), and responsible gaming reminders.

Disclosure to Third Parties

yaya9 does not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers who assist in the operation of our platform — including payment processors, identity verification services, fraud prevention systems, and technical infrastructure providers — strictly under confidentiality agreements and only to the extent necessary to perform their services.

We may also disclose personal data where required by applicable law, court order, or governmental authority. In such cases, yaya9 will endeavour to notify the affected user where legally permitted to do so.

Payment Data & Financial Transactions

yaya9 supports instant deposits and withdrawals via bKash, Nagad, Rocket, Upay, and select bank transfer options including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and Visa or Mastercard. All payment data is transmitted over encrypted connections. We do not store your full mobile banking PIN, card CVV, or internet banking credentials.

Transaction records are retained for compliance and audit purposes in accordance with applicable financial regulations. If you have concerns about a specific transaction, please contact our support team at [email protected].

Cookies & Tracking Technologies

yaya9 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, measure platform performance, and improve our services. Cookies are small data files placed on your device when you visit yaya9.ws. They do not contain personally identifiable information on their own.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, please note that some features of the yaya9 platform may not function correctly if cookies are disabled. By continuing to use our platform, you consent to our use of cookies as described in this policy.

Data Security Measures

yaya9 implements robust technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes SSL/TLS encryption for all data in transit, secure server environments, access controls, routine security audits, and employee training on data protection best practices.

While we take every reasonable precaution to secure your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to affect your rights or freedoms, yaya9 will notify affected users as promptly as legally required.

Your Rights Over Your Data

As a yaya9 user, you hold certain rights regarding the personal data we hold about you. You may exercise these rights by contacting us at [email protected]. These rights include:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time by contacting our support team.

Data Retention Policy

yaya9 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. In general, account data is retained for the duration of your active account relationship with yaya9, and for a legally required period thereafter.

When your personal data is no longer required, yaya9 will securely delete or anonymise it. If you close your account, we may retain certain information as required by applicable law for anti-money laundering, fraud prevention, and dispute resolution purposes.

Age Restriction — 21+ Only

yaya9's services are strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete such data. If you believe a minor has registered on our platform, please notify us immediately at [email protected]. 21+ only. Play responsibly.

Changes to This Privacy Policy

yaya9 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the platform following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by yaya9, please contact our dedicated support team. We are committed to addressing all privacy-related queries promptly and transparently.

Email: [email protected]